My Order

• What is a Gift Box?
• Where is my order?
• Can I make changes to my order?
• When will I receive confirmation my order was successful?
• The tracking shows my order as being delivered but I haven’t received it?
• Why has my item/order been cancelled?

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Delivery Options

• International Delivery Options
• What happens if I’m not in when my delivery arrives?
• Will I be charged VAT?
• Non delivery dates

Returns & Refunds

• How do I return?
• What is your Returns Policy?
• How do I track my return?
• How long will it take for my refund to process?
• I’ve lost my dispatch note/order invoice, what can I do?
• Can I get an exchange for my online purchase?

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Promotions & Offers

• What discount is available for new customers?
• Terms & Conditions for Kurt Geiger Promotional Codes
• I forgot to add my promotional code before I confirmed my order, can the discount still be applied?
• An item I've purchased has reduced in price, can I have the difference refunded?
• Why doesn’t my promotional code work?
• Where do I enter my promotion code?

Payment & Security

• Why can I see a ‘pending’ or ‘ring-fenced’ status on my bank statement?
• What payment methods can I use online?
• When is the payment processed for my order?
• How do I know my payment is secure?
• How do I unsubscribe from your marketing emails?

Policies

• Terms & Conditions
• Cookies & Privacy Policy
• Accessibility statement
• Gender Pay Gap Statement
• Kurt Geiger Modern Slavery Act Statement
• Kurt Geiger Group Tax Strategy